Shipping & Returns

If you have questions, please contact us at customercare@katesomerville.com

KATE DELIVERED TO YOU! SHIPPING & RETURNS

From the US, we currently ship to addresses within the United States (including Alaska, Hawaii and U.S. Territories).

100% RECYCLABLE. 100% RESPONSIBLE.

At Kate Somerville, we’re on track to use 100% recyclable packaging by 2025. When you buy from us, you join us in taking a stand for a more sustainable future for the people, the planet, and for future generations.

We package your order with the intent of safely shipping to you while minimizing waste and improving recyclability. In 2018, we stopped using plastic packing materials. In 2019, we reduced the size of outbound shipping boxes and switched to recycle-able paper.

PROCESSING TIMES

Please allow up to 48 hours for your order to be processed.

In most instances, if your order is placed before 11am PT on a weekday, we'll ship it out that same day. If your order is placed after 11am PT on a weekday or if your order is placed on a weekend or holiday, we'll ship it out the next possible business day.

In rare instances, we can experience backlogs at our warehouse that result in shipping delays of up to a full business day.

STANDARD SHIPPING COSTS

We offer free Ground Shipping on orders $50+ on every shipment to addresses within the United States (including Alaska, Hawaii and U.S. Territories). Orders with free standard shipping will be delivered in 3-8 business days. Ground Shipping for orders under $50 will have an $8 flat rate.

Please note, EradiKate® Acne Treatment, DermalQuench Wrinkle Warrior®, DermalQuench Liquid Lift®, DermalQuench Liquid Lift® +Retinol, UncompliKated SPF 50 and any kits containing these products are not available for expedited shipping. Shipping of these products is also not available to APO/FPO, Alaska, Hawaii, US Territories or international addresses. 

    EXPEDITED SHIPPING

    For guaranteed expedited shipping, we offer:

    • 2-Day for $15 ($18 for AK and HI)
    • Overnight for $20 ($25 for AK and HI)

    Expedited Shipping methods are not available for shipments to APO/FPO, US Territories or PO Boxes.

    Shipping Fees are non-refundable.

    ORDER DELIVERY

    My package says it was left at a parcel locker:
    When packages exceed a certain size, mail carriers will place the package in a parcel locker. A parcel locker is located at your community mail boxes. You will find a key in your mailbox with the locker number on it. Your package is in there. If you don't have community mailboxes or no key was left, check with your mail carrier, post office, or leasing office to ask where it was left. You can also contact the United States Postal Service at 1-800-275-8777.

    SHIPMENTS TO INTERNATIONAL ADDRESSES

    We are now available in the United Kingdom and offer free shipping and returns within that region! Visit visit our UK site and read our full shipping and return policy for U.K. residents.

    Besides U.K., we also ship to China via our partner Beyond.

    RETURN POLICY

    Your satisfaction is important to us. If you are not completely happy with your Kate Somerville Skincare products purchased from KateSomerville.com, you may return them within 30 days of your order date. 

    If you would like to return any items from your katesomerville.com order, please initiate your return in our returns portal. If the products were purchased from a different retailer, please contact them directly to initiate the process.

    Please note that shipping costs cannot be refunded.

    If you have any questions, please contact us at customercare@katesomerville.com

    For a faster response, please chat live with a Skin Health Expert M-F, 9am-5pm PST. Simply click on the orange chat icon in the lower right corner of the page.